HOW CAN WE HELP YOU TODAY?

Our standard business hours are Monday - Friday, from 8:00am - 5:00pm PST. If you reach out to us on a weekend, or outside our normal operating hours, we will respond to your question as soon as possible once we return.

We would be honored to provide your department or staff with uniforms. Group order rates are available on orders 20 units or greater, and include special discounts and offers. For more information, please call us at 877.987.7979, email us contact.us@medelita.com, or click here to find our group order questionnaire. We look forward to hearing from you!

It’s our goal to get your order to you as quickly as possible. This means we are unfortunately unable to make changes to your order once it has been placed. We genuinely apologize for any inconvenience this may pose.

• If your order: (1) contains in-stock items, (2) does not include any kind of embroidery, and (3) was placed before 2:00p EST, your order will ship that same business day.
• If your order: (1) contains in-stock items, (2) does not include any kind of embroidery, and (3) was placed after 2:00p EST, your order will ship the following business day.
• Orders including embroidery require an additional 20 business days for processing prior to shipment.

Any items that are out of stock, but available for backorder, will be notated on the product page when adding the item to your cart. These dates are estimates only; should any dates change, you will be promptly notified via email. For all domestic orders, any other items that are readily available will be shipped immediately. There are no additional shipping charges for backordered items. We apologize for any immediate inconvenience caused by any backorders.

Should you have any questions regarding our scrubs, lab coats, or sizing, please feel free to reach out to our dedicated Customer Experience Team. We are happy to help answer any question you may have. Simply call us at 877.987.7979 or email us at contact.us@medelita.com. We look forward to hearing from you!

We do not offer price adjustments on previous purchases.

We are happy to provide returns & exchanges -- please see below for details:

• We accept returns within 30 days of the shipment date.
• We provide a complimentary return label within 30 days of delivery date.
• Visit our online returns page, print our convenient shipping label, and complete your return.
• We will not accept any returns/exchanges on embroidered items.
• We will not accept any returns/exchanges on garments that have been worn, stained in any fashion, damaged, or laundered.
• We will not accept any returns/exchanges on clearance or Final Sale items.
• We will not accept any returns/exchanges on any items outside the 30 day window.

If you are unsure about any sizing or style preferences, we strongly suggest you purchase without embroidery. Please click here for more information.

If for any reason you are not satisfied with a non-custom item, you may return the garment(s) within 30 days of your original order date for a full refund. Please visit our online returns page, to complete your return. We will credit your original payment method the purchase price of the returned garments, excluding applicable shipping & handling costs.

Please note that we are only able to provide a free label to colleagues residing in the United States. Please allow 3-5 business days after your order has been scanned by the shipping carrier to see a refund in your account.

Clearance or Final Sale items, or any customized garments, may NOT be returned or exchanged.

We do reserve the right to refuse a return if items in the order have clearly been worn, laundered, and/or soiled. If there is a quality concern with your garment, please call our Customer Experience Team at 877.987.7979, or email us at contact.us@medelita.com.

We genuinely want you to find the most rewarding fit, style, and level of comfort in our garments. Exchanges are done in a form of a return and a re-purchase, please use our hassle-free online returns page.

If the exchange is requested within 30 days of the original delivery date, residents of United States can process a return through our online returns page. Then residents may place a new order on our website to initiate a new order. This process will allow our residents to have product sooner.

Clearance or Final Sale items, or any customized garments, may NOT be returned or exchanged.

We do reserve the right to refuse an exchange if items in the order have clearly been worn, laundered, and/or soiled. If there is a quality concern with your garment, please call our Customer Experience Team at 877.987.7979, or email us at contact.us@medelita.com.

We are happy to provide one complimentary return label per order. Should you require an additional exchange after your first, you will need to provide the means to ship the item(s) back for the additional exchange.

Yes, you can. Please call our Customer Experience Team at 877.987.7979, or email us at contact.us@medelita.com.

You can find the full list of placements on our product page, or visit our embroidery page for more details.

Should you have any questions please call us at 877.987.7979 or email us at contact.us@medelita.com.

Yes, you can upload your own logo for embroidery after purchasing a digitization logo fee on your order for a one-time $79-art, also referred to as 'Custom Embroidery Logo Service'. After the order is placed on your order confirmation page you will see a form link. where you can upload your artwork.

This is the process of turning your logo from flat artwork into embroidery detail which includes instructions for color, number of stitches, shading, and size. We will email a sample of the logo for approval before embroidering your garments. If you are not satisfied with the initial sample, the one-time fee will include one revision of your digitization.
A logo code will be provided to you via email once the digitization of your artwork is complete. You can save your logo in your Careismatic Brand My Account for easier and faster future checkout. In addition, a dedicated Customer Experience Team member will reach out to you to confirm your order with your new logo.
Orders with custom logo uploads will require additional processing time and can take up to 7-10 days before shipping after the final approval of the logo is made. For more information on custom logo embroidery click here.

The answer to this depends on your aesthetic preferences. We have found that most of our colleagues are “okay” with some lapel coverage, and our embroidery artists make every effort to minimize coverage. We have added character count on each of our garments to ensure there is minimal coverage, however, we do understand if you desire absolutely no coverage, please limit your characters and consider using an additional text line upon entering the text on the website.
If you are unsure about your options, please call us at 877.987.7979 or email us your question at contact.us@medelita.com and our Customer Experience Team will be able to help you.

Unfortunately, we are unable to rush embroidery currently, and recommend our colleagues to utilize shipping options to expedite the order.

We sincerely apologize that this happened! We hold extremely high quality standards in our embroidery studio, and always strive to reach that goal for our colleagues. While rare, errors do happen; however, we will always make it right for you. Please email us at contact.us@medelita.com with your order number & a few photos of the error. We will be happy to send you a replacement with the correct embroidery or issue you are credit for next purchase.

No, you cannot. All embroidered garments are final sale, and cannot be returned, exchanged or refunded. Should there be a quality concern with the embroidery, please contact us at 877.987.7979 or by email at contact.us@medelita.com.

Yes. We are pleased to offer shipping to many of our colleagues outside of the United States. We continue to expand the list of available countries, so if you do not see your country available, please check back with us soon. Please note that all prices listed are in represented in U.S. Dollar.

If you wish to place an order to Saudi Arabia, please send an email to groupsales@careismatic.com or call 1-800-245-8430 and we will assist you.

Yes, shipping costs, duties & taxes will be added to your order at the time of purchase. This amount will vary by order and always be shown at checkout.

No, your shipping charge does not include any additional import fees. Upon its arrival in your country, your order may be subject to duties, customs taxes, or other additional fees imposed by the destination country and importing broker of record determined by UPS. By placing your order, the receiver accepts full responsibility for any additional fees due at delivery. Medelita is not responsible for any of these fees and is the sole responsibility of the receiver.

We do accept international returns; however, we will only refund the purchase price of the returned garment(s). Any shipping fees, and any customs/duties are not refundable. Additionally, you will need to provide the means to ship the item(s) back to our facility.

Please print and fill out our international return form. Please put this form into the return parcel.

We are unable to provide international exchanges at this time.

We have spent over ten years developing a custom lab coat fabric of the highest quality and performance. The result of our efforts is a growing collection of prestigious lab coats that are soft yet durable, bright white, lightweight, and have the perfect drape.

Utilizing fabric based from a premium polyester, our M3 and Stretch Lab Coats contain a multipurpose fabric designed to repel fluid, resist staining, keep you cool, and prevent odors. Our Premium Stretch lab coats also feature a 2-way stretch, providing fabric flexibility and 100% recovery.

The Athletic Fit Lab Coats feature a soft, durable fabric that provides fluid and soil repellency. We are confident that our lab coats will be more comfortable and long-lasting than any other lab coat you have previously owned.

While we designed and tested our lab coat fabric to be wrinkle-resistant, they are not explicitly wrinkle-free.

We design our fabric to be durable and wrinkle-resistant, even after 50+ washes on industrial settings.

You will have great success in preventing wrinkles by pulling your lab coat from the washer and letting it hang-dry, if preferred. Those that would like a pristine, crisp finish will be fine to press or steam to their liking.

We do not offer tall / short / petite sizing at this time.

The primary differences between our slim fit lab coats will be in the overall length, degree of tapering, and overall aesthetic finishing. While these specific styles are designed to be sleek and highly tailored, there will be significant differences in the way the coat wears on your frame.

For example, Rebecca will be the slimmest and shortest of our women's lab coats, while Vera G. will be the longest and most A-line of our offerings in the slim fit category. Additionally, Osler is the longest and most relaxed of our slim styles for men, while Bernard is going to be our shortest and slimmest.

We have spent many years developing and honing our proprietary scrub fabrics. We are proud to offer two fabrications for our scrub lineup -- Classic and Stretch. Both fabrics wick moisture and are designed to keep you cool, dry and comfortable. Our Stretch Scrub will also contain purposeful, 2-way premium stretch. We chose a 2-way stretch because this provides the fabric movement and flexibility you need to be comfortable, but also possesses 100% recovery. This means no overt stretching or sagging from daily use. Additionally, our scrubs have the highest possible test ratings in the industry for strength and soil release.

While our scrubs, both Classic and Stretch, are exquisitely soft right out of the packaging, they also continue to get softer with each repeated wash. The softness of our fabric does not come at the expense of durability -- our scrubs hold their shape and resist wrinkles throughout the lifetime of the garment. Our scrubs require zero special care to maintain, and are designed for the highly demanding lifestyle required of medical professionals.

We do not offer specifically tall or short sizes for men at this time. The inseam for our Classic Fit Pant is 32" across all available sizes. Our Stretch Scrub Pant is slightly longer, at 32.5" across all sizes for the inseam.

We do not offer specifically tall or petite sizing for women at this time. The inseam for our Classic Fit Pant varies based upon size, and ranges from 29" to 31". Our Stretch Scrub pants are all uniform at 32" for the inseam, with the exception of Pixel. Designed to be a slim, ankle pant, Pixel sports a 28.5" inseam across all sizes.

We partner with various carriers to provide the fastest shipping option for our colleagues. All Continental U.S. orders with a subtotal of $79 or more will qualify to receive complimentary Economy shipping. Depending on the shipping method chosen at checkout, your order may include applicable shipping & handling charges. Shipping & handling charges, both domestic and international, are not refundable.

For all domestic orders, we are able to provide Premium shipping for delivery in 2-3 business days, Upgraded for delivery in 3-5 business days, and Economy for delivery between 5-9 business days. Exact shipping time for our shipping carries can vary and we will send you updates via email, or you can sign up for a text messages. All our packages are shipped from Dallas- Fort Worth, TX warehouses. The estimated date of delivery will be provided with tracking details upon shipment via email.

For Canadian orders, please allow time for customs; average delivery is 5-7 business days. The estimated date of delivery will be provided with tracking details upon shipment via email.

For all other international orders, average delivery is 7-10 business days. Your shipping totals will be calculated at checkout, your duties and taxes and will be calculated at the time of delivery. The estimated date of delivery will be provided with tracking details upon shipment via email.

Please note for all international orders (excluding Canada orders), your order may be subject to additional duties/customs fees by the importing location. Medelita is NOT responsible for these additional fees, and the receiver assumes all responsibility for the applicable charges due.

For all Continental U.S. orders, a subtotal of $79 USD or more will receive complimentary Economy shipping. Please note that complimentary shipping does not extend to expedited options, such as Premium or Upgraded. Complimentary shipping is automatically applied upon checkout on qualifying orders. International/ Canadian orders do not qualify for complimentary shipping.

NOTE: Embroidery services for individual orders are temporarily unavailable as we transition to a new vendor to serve you better. We sincerely apologize for any inconvenience this may cause and appreciate your patience during this update.

Many of our colleagues opt for custom embroidery and we value the opportunity to place the finishing touches on your garment(s). However, this process does require some extra time. We kindly ask you to allow up to 20-25 business days for processing prior to shipping.

Should your order contain any backordered items, those will ship separately once they are available. There is no separate charge for shipping backordered items.

Please note that embroidered items cannot be shipped internationally at this time.

Yes, we can ship to an FPO / APO address via our Economy service. Estimated date of delivery will be provided with tracking details upon shipment via email.

Our Try-On-At-Home Program enables our colleagues to try-on as many styles and sizes as needed to ensure you find the perfect fit, creating a risk-free avenue to try our products. We offer complimentary returns within the Continental U.S. via our online returns page.

The process is simple:

1. Order one or more sizes / styles. Try on the garments in the comfort of your home or office.
2. Keep what you like and return the rest. Send us back the garment(s) via online returns page.
3. Add personalization. If you would like to add embroidery to the garment(s) that worked for you, simply send us back the desired garment(s) and place a new order with your personalization instructions on the new order to ensure quality and speed of service.

Please note that for any item to qualify for the Try-On-At-Home Program, it must be ordered WITHOUT embroidery.

In the interest of ensuring consistent quality and upholding strict in-house hygienics, all trial garments must be returned to new, unused, conditions. We are unable to refund, exchange, or embroider any garments that are returned in used, worn, washed, or soiled conditions.

Currently, we are unable to extend the full benefits of the Try-On-At-Home Program beyond the United States.

Should you require assistance in finding the best size or style, please call us at 877.987.7979 or email us at contact.us@medelita.com -- our Customer Experience Team will guide you with any sizing or fit questions.

To prevent any kind of confusion, please do NOT enter any kind of embroidery information on your trial order - even if it is intended for future reference. If an order is placed with any kind of embroidery details, it will be processed for embroidery before shipment. Once embroidery is added to a product, our return & exchange policy is considered void for the embroidered item and the sale becomes final.

The Try-On-At-Home Program encompasses non-custom items only: we are more than happy to add embroidery to the garment of your choice after sizing is confirmed -- simply utilize your online account to facilitate the embroidery request or reach out to us via phone or email. For more information about this program, please click here. .

Yes, you do pay up front for the trial order. However, we provide free shipping on domestic orders over $49, and complimentary return shipping for the trial order. You will be refunded in full promptly following the return of the trial garment(s).

We offer a 1 year Professional Courtesy Guarantee. If you have any damages with your garment, please email us a photo of the issue to contact.us@medelita.com along with your full name and order number and we will assess whether the damage falls under our Professional Courtesy Guarantee.

We proudly stand behind the quality of our product. We will warranty all non-clearance items from any manufacturer flaws, defects, or failures for 12 months after the date the garment was originally shipped from our warehouse. We reserve the right to refuse a warranty on any item that appears to be damaged by misuse, modification or repair.